Terms of service

TERMS OF SERVICE

Last updated: 27 July 2026

1. OVERVIEW

This website is operated by COMGO CRAFTS LTD. Throughout the website, the terms “we”, “us” and “our” refer to COMGO CRAFTS LTD.

We provide this website, including all information, products, services and tools available through it, subject to your acceptance of these Terms of Service.

By visiting our website, creating an account, submitting an enquiry or purchasing products from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any additional terms presented in connection with a specific product, wholesale account or sales channel.

These Terms apply to both retail customers and business customers unless a section specifically states otherwise.

Orders placed through a third-party marketplace, including Faire, are also subject to the applicable terms, policies and procedures of that marketplace. If there is a conflict relating specifically to an order placed through a third-party marketplace, the applicable marketplace terms will take priority for that order.

2. BUSINESS INFORMATION

The website and products are operated and supplied by:

COMGO CRAFTS LTD
Company number: 14685927
Registered in England and Wales

Registered office:
46 Nova Road
Croydon, England
CR0 2TL
United Kingdom

Approved returns handling address:
COMGO CRAFTS – Returns Department
Jubilee Market Hall
1 Tavistock Street
London
WC2E 8BD
United Kingdom

This is a returns handling address only and is not the registered office of COMGO CRAFTS LTD.

Email:
comgo.handmade@gmail.com

Telephone:
+44 7549 876947

VAT number:
GB477283258

Please ensure that all company, address and contact information shown elsewhere on the website is consistent with the information above.

3. ELIGIBILITY AND CUSTOMER INFORMATION

By using this website, you confirm that you are legally capable of entering into a binding contract.

You agree to provide accurate, complete and current information when placing an order, applying for a wholesale account or contacting us.

We may request reasonable business verification documents before approving a wholesale account or accepting a wholesale order. These may include company registration details, a business address, tax or resale information, a website, social media account or other evidence of genuine commercial activity.

We reserve the right to refuse or cancel an account or order where information is incomplete, misleading, fraudulent or cannot reasonably be verified.

4. RETAIL AND WHOLESALE PURCHASES

Retail customers may purchase products for personal use, gifting or other lawful non-commercial purposes.

Verified and approved business customers may purchase products for commercial resale, retail display, business use or inclusion in their own lawful product offerings, subject to these Terms and any applicable wholesale agreement.

Approved wholesale customers are permitted to resell genuine COMGO CRAFTS products through their own retail businesses, including physical shops, their own online stores, pop-up shops and other authorised sales channels.

Wholesale resale permission does not transfer ownership of our intellectual property and does not create an agency, franchise, distribution partnership or exclusive relationship unless expressly agreed in writing.

Unless we provide prior written permission, wholesale customers must not:

(a) remove, conceal or alter COMGO CRAFTS branding, product labels, safety information or origin information;

(b) falsely present themselves as the manufacturer, brand owner or exclusive distributor of our products;

(c) rebrand, relabel, materially modify or repackage our branded products in a misleading manner;

(d) copy our photographs, product descriptions, catalogues, trademarks or other protected content outside the scope reasonably required to market genuine products purchased from us;

(e) sell counterfeit, substituted or unauthorised products under the COMGO CRAFTS name.

International resale and export are permitted where lawful, where we offer shipping to the relevant destination, and where all applicable customs, import, export, product safety and labelling requirements are satisfied.

5. PRODUCTS, BRAND RIGHTS AND AUTHENTICITY

We only offer products that we own, design, manufacture, supply under our brand or are otherwise authorised to sell.

Unless otherwise stated, products sold under the COMGO CRAFTS name are genuine products supplied by or on behalf of COMGO CRAFTS LTD.

Where a product incorporates third-party intellectual property under licence or authorisation, we may request or retain relevant evidence of that permission.

Customers must not use our products, photographs or descriptions in a way that infringes the intellectual property rights of COMGO CRAFTS LTD or any third party.

We reserve the right to remove or discontinue any product where its ownership, authorisation, compliance or suitability for sale cannot be adequately confirmed.

6. PRODUCT INFORMATION AND HANDMADE VARIATIONS

We take reasonable care to ensure that product descriptions, dimensions, materials, colours, quantities and photographs are accurate.

However, colours may appear differently depending on screen settings, lighting and photography.

Some of our products are handmade or contain handmade components. Minor variations in stitching, yarn texture, shape, size, positioning and finishing are natural characteristics of handmade production and will not normally be considered defects.

Product dimensions described as “approximately” or “approx.” may have reasonable production tolerances.

We may update, improve or discontinue products without notice, provided this does not affect orders already accepted by us.

7. ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase products from us.

An automated order confirmation confirms that we have received the order but does not necessarily mean that the order has been accepted.

An order is accepted when we confirm acceptance, begin production of a custom order or dispatch the products, depending on the type of order.

We may refuse or cancel an order where:

(a) a product is unavailable;

(b) the price or product information contains an obvious error;

(c) payment cannot be authorised;

(d) the order appears fraudulent or unlawful;

(e) delivery to the requested destination is not available;

(f) the customer fails to provide information required to fulfil the order;

(g) the order would infringe intellectual property, product safety, sanctions, export or other legal requirements.

If we cancel an order after receiving payment, we will refund the amount paid for the cancelled products.

8. WHOLESALE ORDERS

Wholesale products may be subject to:

(a) minimum order values;

(b) minimum quantities;

(c) case packs or inner packs;

(d) opening order and reorder minimums;

(e) production lead times;

(f) wholesale price lists;

(g) recommended retail prices;

(h) territory or channel restrictions;

(i) written quotations or pro forma invoices;

(j) deposits or advance payment requirements.

The applicable wholesale conditions will be displayed in the quotation, product listing, invoice, marketplace listing or separate wholesale agreement.

A wholesale quotation is valid only for the period stated in that quotation.

Wholesale prices are confidential where marked as confidential and must not be publicly presented as retail prices.

Unless otherwise agreed, wholesale orders are not exclusive and do not grant the buyer exclusive rights within any location, territory, industry or sales channel.

9. PRICES, TAXES AND DUTIES

Retail prices and wholesale prices are separate and may be displayed in different locations or sales channels.

Prices may be changed at any time before an order is accepted.

The customer is responsible for reviewing the final price, currency, delivery charge and any applicable tax shown at checkout or on the invoice.

Where applicable, VAT will be charged in accordance with relevant law.

International customers may be responsible for import VAT, customs duties, brokerage charges, local taxes or other destination charges unless we have expressly confirmed that these charges are included.

We are not responsible for delays caused by unpaid import charges or incomplete customs information supplied by the customer.

Where we sell through a third-party marketplace, pricing, taxes, commissions, payment processing and promotional rules may also be governed by that marketplace.

10. PAYMENT

Payment must be made using an approved payment method shown at checkout, stated on an invoice or made available through the relevant marketplace.

For direct wholesale or custom orders, we may require full payment, a deposit or another agreed payment schedule before production or dispatch.

Ownership of products will not pass to the customer until we have received full cleared payment, except where applicable law or marketplace rules provide otherwise.

The customer must not initiate an unjustified chargeback or payment dispute. This does not affect the customer’s right to dispute fraudulent transactions, undelivered goods, defective goods or other genuine issues.

11. SHIPPING AND DELIVERY

Available shipping methods, estimated delivery times and delivery charges will be shown at checkout, stated in a quotation or provided through the applicable marketplace.

Delivery dates are estimates unless we expressly agree in writing that a specific date is guaranteed.

For consumer orders, we will deliver without undue delay and within the period required by applicable law, unless a different delivery period has been agreed with the customer.

For wholesale and made-to-order products, the stated lead time may include production time as well as shipping time.

The customer is responsible for providing a complete and accurate delivery address.

We are not responsible for delays or failed delivery caused by:

(a) an incorrect or incomplete address;

(b) the customer’s failure to respond to the courier or customs authority;

(c) customs inspections or border delays;

(d) events outside our reasonable control;

(e) the customer’s failure to pay applicable import charges.

Risk in consumer goods passes in accordance with applicable consumer law.

For business orders, risk will normally pass when the products are delivered to the agreed delivery address or otherwise as stated in the applicable quotation, invoice or shipping terms.

12. CONSUMER CANCELLATION AND RETURNS

This section applies to retail consumers and does not apply in the same way to business or wholesale purchases.

Where UK distance-selling cancellation rights apply, a consumer may normally notify us of their decision to cancel within 14 days after receiving the goods.

After notifying us, the consumer must normally return the goods within a further 14 days.

Unless otherwise required by law, returned products must be handled only to the extent reasonably necessary to inspect their nature, characteristics and function.

We may reduce a refund where the value of the products has been diminished by handling beyond what would reasonably be permitted in a physical shop.

Unless the goods are faulty, damaged, incorrectly supplied or we have agreed otherwise, the customer may be responsible for return shipping costs where this was clearly stated before purchase.

Personalised products and products made to the customer’s specifications may not qualify for change-of-mind cancellation rights where the relevant legal exception applies.

Nothing in these Terms limits a consumer’s statutory rights in relation to faulty, damaged, misdescribed or incorrectly supplied goods.

Further information is available in our Refund Policy.

13. WHOLESALE RETURNS AND CLAIMS

Wholesale and business purchases are not treated as consumer purchases.

Returns, cancellations, credits and claims for direct wholesale orders will be handled in accordance with the applicable quotation, invoice, wholesale agreement or written terms agreed before the order.

Wholesale customers must inspect products promptly after delivery and notify us within a reasonable period if products are damaged, defective, materially different from the order or supplied in an incorrect quantity.

We may request photographs, packaging images, batch information or other reasonable evidence before approving a replacement, credit or refund.

Change-of-mind returns for direct wholesale orders are not accepted unless agreed by us in writing.

Orders placed through Faire or another marketplace are governed by the return, cancellation and claims procedures of that marketplace.

14. CUSTOM, PERSONALISED, OEM AND ODM ORDERS

Custom orders may include personalised text, selected colours, custom dimensions, logo printing, private-label packaging, original product development, OEM production or ODM services.

The customer is responsible for confirming that all submitted wording, logos, artwork, trademarks and design instructions may lawfully be used.

We may require written approval of samples, digital proofs, specifications or packaging before production begins.

Once a customised product has entered production, the order may not be cancelled or changed unless we agree in writing.

Any additional costs caused by customer-requested changes after approval may be charged separately.

Reasonable production variations may occur, particularly in handmade products, yarn products, textiles, colours, printed packaging and products manufactured in batches.

Nothing in this section removes rights relating to products that are faulty, materially different from an approved specification or otherwise non-conforming.

15. PRODUCT SAFETY, LABELLING AND USE

Customers must read and follow all product descriptions, warnings, age recommendations, assembly instructions and safety information.

Products containing small parts, wire, craft tools or decorative components may not be suitable for young children without appropriate adult supervision.

Business customers purchasing products for resale are responsible for ensuring that their resale activities comply with the laws applicable to their business and sales territory, including any retailer-specific obligations relating to product presentation, translated information, local taxation and end-customer sales.

Nothing in these Terms transfers to a wholesale customer any legal responsibility that applicable law requires us, as brand owner, manufacturer, importer or supplier, to retain.

We may request destination, customer type or intended-use information where reasonably necessary for legal, safety or compliance purposes.

16. INTELLECTUAL PROPERTY

All website content, including our brand name, trademarks, logos, photographs, product designs, text, graphics, videos, catalogues, packaging designs and website layout, is owned by or licensed to COMGO CRAFTS LTD.

No content may be copied, reproduced, distributed, sold, licensed, modified or commercially exploited without prior written permission, except where a wholesale customer uses authorised product images and descriptions solely to promote genuine COMGO CRAFTS products purchased from us.

Permission to use approved materials may be withdrawn if the customer stops selling genuine products, misrepresents the brand or breaches these Terms.

17. PROHIBITED USES

You must not use our website, products or content:

(a) for unlawful, fraudulent or misleading purposes;

(b) to infringe intellectual property rights;

(c) to transmit malicious code or interfere with website security;

(d) to provide false business, delivery or payment information;

(e) to impersonate COMGO CRAFTS LTD or falsely claim an authorised relationship;

(f) to manufacture or sell counterfeit versions of our products;

(g) to remove legally required safety, origin or traceability information;

(h) in violation of applicable sanctions, customs, export-control or product-safety laws.

18. THIRD-PARTY SERVICES AND MARKETPLACES

Our website may use or link to third-party services, including Shopify, payment processors, shipping providers, social media platforms and wholesale marketplaces.

We are not responsible for the independent content, availability or privacy practices of third-party websites.

Where an order is placed through Faire or another marketplace, the customer must comply with that marketplace’s account, payment, communication, returns, resale and conduct policies.

Nothing on this website is intended to override Faire’s terms or encourage transactions to be moved away from Faire where doing so would breach Faire’s policies.

19. PRIVACY

We process personal information in accordance with our Privacy Policy and applicable data-protection laws.

Information may be shared with service providers where reasonably necessary to process payments, fulfil orders, deliver products, prevent fraud, provide customer support or comply with legal obligations.

20. DISCLAIMERS AND LIABILITY

We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these Terms excludes or limits:

(a) a consumer’s statutory rights;

(b) liability for death or personal injury caused by negligence;

(c) liability for fraud or fraudulent misrepresentation;

(d) liability for defective products where it cannot lawfully be excluded;

(e) any other liability that cannot lawfully be excluded or limited.

For business customers, and to the fullest extent permitted by law, our total liability arising from a specific order will not exceed the total amount paid to us for the products giving rise to the claim.

We will not be liable to a business customer for indirect loss, loss of profit, loss of business, loss of opportunity, loss of goodwill or consequential loss, except where such liability cannot lawfully be excluded.

21. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, fire, epidemic, war, civil unrest, government action, customs delays, transport disruption, labour disputes, power failures, internet failures or supplier disruption.

We will take reasonable steps to minimise the effect of such events and communicate material delays where reasonably possible.

22. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

23. WAIVER

A failure or delay by us in enforcing any provision of these Terms does not waive our right to enforce that provision later.

24. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, except that consumers may also have rights to bring proceedings in the courts of the country in which they live where mandatory consumer law permits.

25. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, products, services, marketplaces or legal obligations.

The latest version will be published on this page with the updated revision date.

Changes will not retrospectively remove rights that have already arisen under an accepted order.

26. CONTACT INFORMATION

Questions about these Terms, retail orders, wholesale accounts or product compliance should be sent to:

COMGO CRAFTS LTD
Email: comgo.handmade@gmail.com
Registered office:46 Nova Road,Croydon, England,CR0 2TL,United Kingdom
Company number: 14685927

For returns, customers must contact us before sending products and use the returns address provided in our Refund Policy or return authorisation.